Question 1

Why not just make a Google Doc or a slideshow?

Accepted Answer

You could. Most people don't — because a blank page asks you to be a writer before you've even remembered anything. Preserve asks you a small number of human questions instead: who they are, what you remember, how they changed you, what stays with you, and what you want them to leave with. Your words stay your words. Preserve handles the sequencing, the pacing, the photos and voice notes, and the ending — so what they open reads like a finished book rather than a folder.

Question 2

Do I need other people to help, or can I do this alone?

Accepted Answer

One person is enough. A Preserve made by you alone is complete — it has a beginning, a middle, and a real ending. If you want it to be bigger, you can invite others to add their own memories, photos, and voice notes. That makes a Preserve broader, not more legitimate.

Question 3

How long does it take?

Accepted Answer

Most people spend somewhere between fifteen minutes and an evening. You can stop at any point — your answers save as you write, and you can come back and pick up where you left off.

Question 4

Can I edit it after I publish it?

Accepted Answer

Yes. You stay the owner. You can rewrite text, add or remove photos, videos, and voice notes, change the cover, and reorder memories after publishing — the person you shared it with sees your latest version, not a frozen copy.

Question 5

Who can see it? Is it searchable on Google?

Accepted Answer

Only the people you choose. A Preserve is private by default — there is no public gallery, no directory, and no option to make one public. Share links are excluded from search engines, and uploaded photos, videos, and voice notes are served through short-lived signed links rather than public URLs. You can add a password to a share link, give it an expiration date, or revoke it entirely at any time.

Question 6

What does it cost?

Accepted Answer

$29, once, per Preserve. There is no subscription and no renewal. Creating, writing, adding media, and previewing the whole thing is free. You only pay when you're ready to publish and share it.

Question 7

Does it expire? What happens years from now?

Accepted Answer

Your Preserve doesn't run on a timer, and nothing is deleted because a plan lapsed — there is no plan to lapse. Preserve is an early-stage product, so the honest answer about "forever" is this: we intend to host your Preserve for the long term, and you can download a full copy of it at any time so you are never dependent on us to keep it.

Question 8

Is my payment information safe?

Accepted Answer

Card details are entered directly into Stripe's payment fields and never touch Preserve's servers or database. We store only the fact that a Preserve was paid for.

Question 9

Will my memories be used to train AI?

Accepted Answer

No. Preserve uses AI to help organize and sequence what you write and to suggest prompts. We do not use your photos, recordings, or written memories to train AI models, and we do not share them with model providers for their own training.

Question 10

What if the person doesn't like it, or I change my mind?

Accepted Answer

You can delete a single memory, an entire Preserve, or your whole account at any time. If something has gone wrong with a purchase, email us and we'll sort it out with you directly.

Question 11

Can I use this for someone who has passed away?

Accepted Answer

Yes, and people do. Preserve was built so the person can still be here to read it — that's the whole point — but the same form works as a tribute afterward, for a family that wants the stories in one place.

Question 12

How do I reach a person if I need help?

Accepted Answer

Email hello@joinpreserve.ai. A person reads every message, and we aim to reply within one business day.

Questions people ask before they start.

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