Terms of Service

Preserve is a web application for gathering memories, photos, videos, and voice notes about a person and giving them a finished, private Preserve. One person can create a complete Preserve; inviting contributors is optional.

You need an account to create a Preserve. You can sign up with an email and password or with Google sign-in. You are responsible for keeping your login credentials secure and for activity that happens under your account. Please provide accurate information and keep your email address current so you can receive account notifications and reset your password.

You keep ownership of the memories, writing, photos, videos, and voice notes you add. Contributors keep ownership of what they submit.

You grant Preserve the permission we need to operate the service: to store, process, organize, display, and transmit your content so that it can be assembled into a Preserve and shown to the people you choose. This permission exists only to run the service for you and ends when you delete the content or your account.

We do not use your content for advertising, and we do not use your photos, recordings, or written memories to train AI models. We will not quote your content publicly without your explicit permission.

You confirm that you have the right to upload what you add, including photos, recordings, and other people's words, and that doing so does not violate someone else's rights. If you record a conversation, you are responsible for complying with the consent laws that apply where you and the other person are located.

You agree not to use Preserve to:

• upload unlawful, harassing, hateful, or infringing content;
• impersonate someone else or misrepresent your relationship to a person;
• attempt to access another user's Preserve, account, or data;
• probe, scan, disrupt, or overload the service or its infrastructure;
• resell or redistribute the service without our written permission.

Creating, editing, previewing, and inviting contributors is free. Publishing a Preserve is a one-time $29 payment for that finished, shareable Preserve. There is no subscription and no renewal. Payment is processed by Stripe.

If you are not happy with your Preserve, contact us within 14 days of purchase for a full refund, no questions asked.

Concierge is a separate, human-led service with its own availability and scope. It is currently limited, and pricing for it is agreed in advance.

Our Privacy Policy explains what we collect and how we handle it, and our Trust page describes how privacy works inside the product.

You can delete individual memories, revoke access or invitations, and permanently delete an entire Preserve at any time. Deleting a Preserve removes its content and uploaded files permanently. To close your account, email us and we will handle it.

We may suspend or close an account that violates these terms. Where possible, we will contact you first.

Preserve is an evolving product. We may add, change, or remove features. We may also update these terms; when we make a material change, we will update the date below. Continuing to use the service after a change means you accept the updated terms.

Preserve is provided as-is. We work hard to keep the service available and your content safe, but we cannot guarantee uninterrupted availability or that no error will ever occur. Keep your own copies of anything irreplaceable.

To the fullest extent permitted by law, Preserve's total liability arising from your use of the service is limited to the amount you paid us in the twelve months before the claim.

Questions about these terms? Email hello@joinpreserve.ai.